SHIPPING POLICY

All orders are processed within 10 to12 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer $X flat rate shipping to [countries]

Shipping option       Estimated delivery time       Price
Option 1                10 to 12 business days           $50
Option 2                10 to 12 business days           $50
Option 3               10 to12 business days           $50

International Shipping

We offer international shipping to the following countries: [countries].
We currently ship to countries in Europe, North America and Asia.
At this time, we do not ship to [countries].
We currently ship to countries in Europe, North America and Asia.
Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Wuxi Huiteng Heat Exchanger Technology Co., Ltd. is not responsible for these charges if they are applied and are your responsibility as the customer.
Please note, there may be delays in order processing and shipping may take longer than usual due to COVID 19 disruptions. In the meantime, our operations team is doing all they can to expedite the process.

We ship to residential or commercial addresses in the 48 contiguous United States. Neither FedEx, nor UPS Ground deliver to any military APO, FPO and DPO destinations.

Thank you for your understanding that estimated delivery dates are not guaranteed. We will, however, always do our best to deliver on or before the delivery date provided.

We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. You can contact the carrier directly after receiving the tracking number to make such arrangements.

We will not re-ship packages returned for wrong or incomplete addresses and customer unavailability.

If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier to address the issue directly with them.

Please notify us as well and we will also contact them, but we do not hold or accept responsibility for packages that have been marked as delivered by the carrier. We cannot issue refunds or credits for packages that the carrier confirms as delivered.